![]() Remote desktop access is the ability to operate a computer or components of a network from a different computer or part of the network. Why Do IT Admins Need Apple Remote Desktop Access? Typically, that means investing in a software solution with all the functions you need. Numerous solutions exist, but they don’t all work for Macs, so you may need to be prepared with a method for reaching Mac devices, even if you’re not working from a Mac yourself. Remote desktop control to Apple, specifically Mac devices, requires special consideration-IT professionals must be able to control end-user devices for purposes of troubleshooting and maintenance. Thanks to remote desktop control software Mac users can use as easily as Windows users, there’s no need to be physically in front of a computer when it needs your service. Since many IT professionals work from a Windows workstation, it can be a concern how they will effectively reach Mac devices. Or maybe you have dozens of Mac end-user devices to reach, update, troubleshoot, or otherwise manage, but you don’t have time to find each device and manually address the issues. If the PC is powered on and connected to the network, it should log you in as normal and you should be able to use your Mac as if you were on your campus PC.Imagine this: an employee at the satellite office across the country is having computer trouble, but they use an Apple device. Next, connect to the PC by double clicking the PC name and enter your MyLSU credentials when prompted.Leave the other settings at the default and press “Add”.It is best practice to connect via computer name rather than IP address as most IP addresses on campus are subject to change. You should determine this information ahead of time by opening the file explorer on the campus machine, right clicking on “This PC” and choosing “Properties.” You should see “Full computer name” in the properties window. For PC name, enter the hostname or “full computer name” of your campus PC.Once installed, open the program and click “Add PC”.Open the App Store on your Mac and search for “Microsoft Remote Desktop”, then click “Get” for “Microsoft Remote Desktop 10” to download and install the remote software.Using Microsoft Remote Desktop to connect to a campus PC remotely For further information and instructions, please see the following articles: GlobalProtect VPN Info & Installation.*Please note that a connection can only be made from off-campus, the connection will fail if attempted while already connected to the LSU network* When asked for the Portal Address, enter gp., then click Connect.Open the GlobalProtect application by clicking on its icon in the upper right, also near the clock.Click Continue at the Installation Type menu.If you receive an error that says “Attention Required: Extension Blocked”, click “Open preferences” at the bottom of the window, then navigate to Security and Privacy, and click "Allow" at the bottom of the window where it says “System Software from developer was blocked from loading.”.Go to your downloads folder and double-click on GlobalProtect.pkg.Download the GlobalProtect VPN client (Mac version) for your computer.Download the GlobalProtect VPN Client:.In order to remotely connect to your campus computer from home, you must first connect to the LSU network through the VPN. If a user is needing to connect their Mac to another on-campus Mac, they would have to purchase Apple Remote Desktop from the App Store. Important Note: These instructions are for a Mac to connect to an on-campus PC ONLY.
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